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Inquiries

About keio.jp

For keio.jp, please see [Contact] .
Send inquiries for each type of application usable with keio.jp to a different recipient.
Please confirm, [Applications] .

Help Desk

The Help Desk accepts basic questions about responding to trouble, operating methods, and network connections concerning PCs installed on Hiyoshi Campus.

Locations: Seventh Bldg. basement floor Study Space with PCs / Fujiyama Memorial Hall 1st floor F11 / Fourth Bldg. Independence Wing 1st basement DB110
* F11 and DB110 can be supported remotely from a computer at the help desk
* Depending on the time of day, this service may not be available.

Depending on the content of the question, answer may be delayed or it may be handled by the Hiyoshi ITC office desk (Seventh Bldg. basement floor).

For inquiries (for faculty members), look here .

Office desk

Locations

Information Technology Center (ITC), Seventh Building B1F, Hiyoshi Campus

Services and hours

The following time is after October 1, 2020.
Before Sept. 25, click here, and Sept. 28-30, click here.

内容 Weekday Saturday, Sunday, Public holiday
ITC Account application 8:45 - 16:45 Closed *
keio.jp applicaton
Equipment trouble in PC rooms
Question and Consultation about PC rooms
receipt of the Lost and Found
PC rental
applicaton of software license purchase
Other, Paperwork associated with submission of documents
  • In case of university class day, confirm shedule.
  • Before submitting your inquiry, please refer to Site Map for all services and FAQ .
  • Please understand that questions about services other than those that Hiyoshi ITC provides cannot be answered.
  • When submitting an inquiry to Hiyoshi ITC, make sure to have your ID and provide the information when requested.
Acceptable Forms of Identification Students Student ID card
Faculty members

Please show one of the following.

・faculty and staff ID card
・Japanese driver's license
・certificate of driving record (issued on or after April 1, 2012)
・passport
・health insurance card
・residence card

* Individual number card is not available

Inquiring by email

Inquiries that involve your having to confirm your ID (for example, when changing passwords) cannot be handled by e-mail. Please come to the office.


Email address
Contents

Questions or opinions about all services that Hiyoshi ITC provides
Examples: Specific places where it is difficult to connect wireless LAN/ Wi-Fi connection services
Specific problems with installed PC
Incorrect information on a Web page etc.

※Answers to questions may be delayed due to the content of the question and time it is received.

Last-Modified: September 19, 2020

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