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About keio.jp

For keio.jp, please see [Contact] .
Send inquiries for each type of application usable with keio.jp to a different recipient.
Please confirm, [Applications] .

Help Desk

The Help Desk accepts basic questions about responding to trouble, operating methods, and network connections concerning PCs installed on Hiyoshi Campus.

Locations: Seventh Bldg. basement floor lobby/Fujiyama Memorial Hall 1st floor F11 and 2nd floor F21/Fourth Bldg. Independence Wing 1st basement DB110/ Media Center 1st and 2nd floors
※Depending on the schedule, there may not be anyone on duty.

Depending on the content of the question, answer may be delayed or it may be handled by the Hiyoshi ITC office desk (Seventh Bldg. basement floor).

For inquiries (for faculty members), look here .

Office desk

Locations: Information Technology Center (ITC), Seventh Building B1F, Hiyoshi Campus

  • Before submitting your inquiry, please refer to Site Map for all services and FAQ .
  • For details of reception time, please check Open Hours .
  • Please understand that questions about services other than those that Hiyoshi ITC provides cannot be answered.
  • When submitting an inquiry to Hiyoshi ITC, make sure to have your ID and provide the information when requested.
Personal ID Students Student ID card
Faculty members

Please show one of the following.

・ID card issued by Keio University
・Keio University health insurance card
・Photo ID issued by a public organization

Inquiring by email

Inquiries that involve your having to confirm your ID (for example, when changing passwords) cannot be handled by e-mail. Please come to the office.

Email address

Questions or opinions about all services that Hiyoshi ITC provides
Examples: Specific places where it is difficult to connect wireless LAN/ Wi-Fi connection services
Specific problems with installed PC
Incorrect information on a Web page etc.

※Answers to questions may be delayed due to the content of the question and time it is received.

Last-Modified: July 18, 2016

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